Cortina Cashmere Scarf Navy

The finishing touch for colder months. The Cortina Cashmere Scarf in Navy 
is woven from pure cashmere and lightly brushed for a soft, cloudlike hand 
that warms without weight. Generous in length with neatly fringed ends, it 
drapes cleanly over a coat or sits tucked inside a collar.

• 100% pure cashmere, lightly brushed
• Soft, lofty hand with a subtle natural sheen
• Generous length for wrapping or draping
• Neatly twisted fringe at both ends
• Deep navy that pairs with camel, grey or charcoal outerwear
• One size

Cashmere

Regular fit. Take your usual size.

Last updated: 19 September 2026

This Shipping Policy applies to all orders placed with Ravoro Limited, trading as Ziamore ("Ziamore", "we", "us") on ziamore-online.com. Please read it together with our Terms of Service and Return & Refund Policy.

1. Where we ship

We ship worldwide. The countries available to you are shown in the country selector and at checkout. If an order is placed with a delivery address we cannot serve, we will cancel it and refund it in full.

We do not ship to PO boxes, APO/FPO addresses or parcel lockers.

2. Shipping costs

Standard shipping is free on every order, with no minimum. Any shipping cost, if applicable to your region, is shown at checkout before you confirm your order.

3. Order processing

Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or on holidays are processed the next business day. Handling time is 1 to 2 business days, after which your parcel is handed to the carrier.

4. Estimated delivery times

Delivery time = handling time (1 to 2 business days) + transit time. Typical transit times after dispatch:

These are estimates provided by carriers, not guarantees. Remote areas, peak periods, customs inspections, weather and events outside our control can extend delivery times.

5. Tracking

Every order ships with tracking. You will receive a shipping confirmation email with your tracking number as soon as the parcel is dispatched. You can also follow your parcel at any time via Track your order.

6. Duties, taxes and customs

All orders ship Delivered Duty Paid (DDP). Import duties, customs fees and applicable taxes are included in the price you pay at checkout. You will not be asked to pay anything further on delivery. Ravoro Limited is the exporter of record; the carrier handles customs clearance on our behalf.

7. Address accuracy and undeliverable parcels

Please check your shipping address carefully. If you notice an error, contact us at info@ziamore-online.com immediately; we can change the address only until the order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because the carrier could not deliver it and it was not collected, we will contact you. Re-shipping is possible at your cost; alternatively we will refund the order minus the cost of the return transport.

8. Delayed, lost or damaged shipments

If your tracking has not updated for 7 business days, or your parcel has not arrived within 10 business days after the end of the estimated delivery window, email info@ziamore-online.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund, at your choice.

If a parcel arrives damaged, please photograph the packaging and the item before disposing of anything and contact us within 48 hours of delivery so that we can arrange a replacement or refund and file a claim with the carrier.

9. Split shipments

If your order contains several items, we may ship them separately so that you receive each item as soon as it is ready. You will receive a tracking number for each parcel. There is no additional charge for split shipments.

10. Contact

Ravoro Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong
Company number: 75901796
Email: info@ziamore-online.com
Contact form: ziamore-online.com/pages/contact
Customer service: Monday to Friday, 9:00 am to 5:00 pm (CET, Brussels)

Last updated: 19 September 2026

We want you to keep only what you love. This policy explains how returns, exchanges and refunds work for orders placed with Ravoro Limited, trading as Ziamore ("Ziamore", "we", "us") on ziamore-online.com. It does not limit any rights you have under the consumer protection laws of your country or state.

1. 30-day returns

You may return any eligible item within 30 days of the delivery date for a full refund or an exchange. Return shipping is free: a prepaid return label is included in every parcel.

2. How to request a return

1. Go to our Contact page or email info@ziamore-online.com with your order number, the item(s) you wish to return and whether you would like a refund or an exchange.
2. We confirm your return within 1 business day and, if you no longer have the label from your parcel, send you a new prepaid return label.
3. Pack the item in its original packaging, attach the label and drop the parcel at the carrier location shown on the label within 14 days of receiving our confirmation.
4. Keep your drop-off receipt until your refund or exchange has been processed.

Returns sent without prior confirmation, or to an address other than the one on our label, may not be accepted.

3. Eligibility

To be accepted, an item must be:

• unworn, unwashed and unaltered, in the condition in which you received it;
• complete, with all original tags, labels, dust bags and packaging attached or included;
• free of marks, odours, deodorant, make-up or pet hair;
• for footwear: tried on indoors only, with a clean, unmarked sole, and returned in the original shoe box, which must be placed inside an outer shipping box.

Items that do not meet these conditions may be returned to you or refunded at a reduced amount reflecting the loss in value.

4. Items that cannot be returned

Except where a legal right applies, we cannot accept returns of:

• items marked "Final sale" at the time of purchase;
• gift cards;
• items returned more than 30 days after delivery.

5. Exchanges

You can exchange an item for a different size or colour of the same product, subject to availability. Tell us the size or colour you want when you request the return. The replacement is shipped as soon as the carrier scans your return parcel, so you do not have to wait for it to reach our warehouse. If the replacement is unavailable, we refund the item instead.

6. Refunds

Once your return arrives and passes inspection (usually within 3 business days of receipt), we issue the refund to your original payment method and email you a confirmation. Your bank or card issuer may take a further 5 to 10 business days to show the amount on your statement. We refund the full item price. Where a discount code or promotion was applied to the order, the refund reflects the amount actually paid. If a promotional gift was included, it must be returned as well.

7. Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, faulty or not what you ordered, email info@ziamore-online.com within 14 days of delivery with your order number and photos. We will arrange a replacement, a repair or a full refund including any shipping costs, at your choice, and cover the return. This is in addition to any warranty or legal remedy available to you.

8. Cancellations

You may cancel an order free of charge at any time before it is dispatched by emailing info@ziamore-online.com. Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

9. Your legal rights

United States. This policy applies alongside the consumer protection laws of your state. European Union, United Kingdom, Switzerland and Norway. You have a statutory 14-day right of withdrawal for distance purchases and legal guarantees for goods that are not as described; our 30-day return window and free returns go beyond these rights. Australia and New Zealand. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Canada. Provincial consumer protection legislation applies. All other countries. The mandatory consumer protection laws of your country of residence apply. Nothing in this policy limits these rights.

10. Contact

Ravoro Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong
Company number: 75901796
Email: info@ziamore-online.com
Contact form: ziamore-online.com/pages/contact
Customer service: Monday to Friday, 9:00 am to 5:00 pm (CET, Brussels)