Payment Policy

Last updated: 19 September 2026

This Payment Policy explains how payments are handled for orders placed with Ravoro Limited, trading as Ziamore ("Ziamore", "we", "us") on ziamore-online.com.

1. Accepted payment methods

We accept Visa, Mastercard, American Express, Maestro, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay and PayPal, as shown at checkout. Availability of some methods depends on your country and device.

2. Security

Payments are processed by Shopify Payments and PayPal, both PCI-DSS Level 1 certified. Our checkout is protected by SSL/TLS encryption. Ravoro Limited never sees or stores your full card number; card data is handled entirely by the payment processor.

3. Currency and pricing

Prices are displayed in the currency of the market you are shopping in (for example USD, EUR, GBP, CAD or AUD) and you are charged in that currency. If your card is issued in a different currency, your bank sets the exchange rate and may apply a foreign transaction fee, which is outside our control.

4. When you are charged

Your payment method is authorized when you place the order and captured when the order is confirmed. If we cancel an order, or an item is unavailable, the amount is released or refunded to the same payment method. Authorizations that are not captured are released automatically by your bank, usually within 5 to 7 business days.

5. Taxes

Applicable sales tax, VAT or GST is calculated and shown at checkout before you confirm your order. For international orders all import duties and taxes are included in the price (Delivered Duty Paid). See our Shipping Policy.

6. Discount codes and gift cards

Only one discount code can be used per order unless stated otherwise. Discount codes cannot be applied after an order is placed and cannot be exchanged for cash. Gift cards are non-refundable.

7. Fraud prevention

To protect you and us, orders are screened for fraud. We may contact you to verify your identity or billing details before shipping, and we reserve the right to cancel any order that cannot be verified. Any payment captured for a cancelled order is refunded in full.

8. Declined payments

If your payment is declined, check that your card details and billing address match your bank's records, or try another payment method. If the problem persists, contact your bank; declines are made by the card issuer, not by Ziamore.

9. Receipts and invoices

An order confirmation is emailed to you as soon as payment succeeds and serves as your receipt. If you need a formal invoice, email info@ziamore-online.com with your order number.

10. Refunds

Refunds are always returned to the original payment method. Processing times are set out in our Return & Refund Policy.

11. Contact

Ravoro Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong
Company number: 75901796
Email: info@ziamore-online.com
Contact form: ziamore-online.com/pages/contact
Customer service: Monday to Friday, 9:00 am to 5:00 pm (CET, Brussels)

FREE DELIVERY

Carefully shipped with tracking, from our atelier to your door.

30-DAY EASY RETURNS

Try your pieces at home and return or exchange within 30 days.

PERSONAL CONCIERGE SUPPORT

A dedicated client advisor assists you with sizing, styling and care.

SECURE & PRIVATE PAYMENTS

Encrypted checkout with trusted global payment partners.

Excellent

Rated 4.3 / 5 based on10,328 reviewson

Showing our favorite reviews

Emberly Hart, 20 September

The loafers feel incredibly soft from day one

The suede is buttery and the fit is true to size. I wore them straight out of the box for a full day in Milan and had no pressure points at all. They look far more expensive than they are.

Reply from Ziamore22 September

Thank you, Emberly. The suede softens even further with wear, so they only get better from here. Enjoy them!

Katinka Bauer, 19 September

The cashmere is exactly as described

Light, warm and it does not itch at all. I have been looking for a crewneck like this for a long time.

Reply from Ziamore20 September

So happy to hear that, Katinka. Thank you for the five stars!

Suus Terpstra, 15 September

I bought the sneakers mainly because of the colour

I bought the Portofino mainly because of the colour, but after two weeks the comfort is what stands out. The sole is cushioned without looking chunky and the leather has stayed clean.

Blair Tanner, 12 September

Quiet luxury done right

Nothing loud, no logos, just very good materials. Packaging was beautiful too.

Reply from Ziamore13 September

Thank you, Blair. That is exactly what we aim for.

Sadie Vance, 5 September

I did not expect a mule to be this comfortable

I did not expect a mule to be this comfortable. The footbed is padded and the suede lining feels lovely. Sizing was accurate.

Reply from Ziamore7 September

We are delighted the mules worked out, Sadie. Thank you for sharing!

Vera Mulder, 20 August

Ordered the set

I ordered the trouser, polo and loafers together. Everything fits well and the colours match perfectly. Delivery was fast and tracked.

Reply from Ziamore22 August

Thank you, Vera. Wonderful to hear the set came together so well.

Fleur Bakker, 18 August

Better than my usual brand

The knit is softer than what I normally buy and it kept its shape after washing. Very pleased.

Ivy Lambert, 18 August

love the fit

Slim but not tight, and the length is right for me at 1.83m. The fabric feels premium.

Reply from Ziamore19 August

Thank you, Ivy. Glad the fit is spot on!

Karen, 17 August

Beautiful scarf

The cashmere scarf is beautiful and very warm. It arrived nicely wrapped and I gave it as a gift.

Reply from Ziamore18 August

Thank you, Karen. We hope the gift was well received!

Edie Cross, 16 August

Exactly what I wanted

I mainly wanted something simple and well made. This is it.

Elle Keller, 14 August

Was not sure about ordering online

I was not sure if the sizing would be right, but the size guide was accurate and customer service answered within the hour.

Reply from Ziamore18 August

Thank you for trusting us, Elle. Our team is always happy to help with sizing.

Freya Ashford, 13 August

more than i expected

Bought the jacket for autumn and it is warmer and better cut than I expected. Compliments already.

Reply from Ziamore14 August

Thank you, Freya! Enjoy the compliments.