Customer service
Orders, shipping, returns and payments. If your question is not here, write to us and we will answer personally.
Orders
Yes. A confirmation email is sent automatically to the email address provided at checkout. If you do not receive it within 30 minutes, please check your spam folder or contact us at info@ziamore-online.com.
Orders must be placed before 5:00 PM local time, Monday to Friday, to begin processing that day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed the next business day.
Shipping
We currently ship to the United States, United Kingdom, Canada, and Australia only. Orders placed with a delivery address outside these four countries will be cancelled and fully refunded.
Shipping is completely free on all orders to the USA, UK, Canada, and Australia. No minimum order value is required.
It depends on where you are. Orders processed here take 5 to 7 business days to arrive. Overseas deliveries can take anywhere from 7 to 16 days. Delivery details are provided in your confirmation email.
No. Ziamore ships on a Delivered Duty Paid basis. All applicable import duties, customs fees, and taxes are covered by us. The price shown at checkout is the final price you pay, and nothing extra will be due upon delivery.
Once your order ships you will receive a confirmation email with your tracking details. You can also track your order at any time here.
If your order has not arrived within the estimated delivery window, please contact us at info@ziamore-online.com with your order number and any available tracking information. We will investigate with the carrier and arrange an appropriate resolution.
Returns and refunds
We offer a 30-day return window starting from the day you receive your order. Items must be unworn, unused, unwashed, and returned in their original packaging with all tags attached and proof of purchase included.
Everything you need to make a return is included inside your parcel. Use the return label and follow the instructions provided in your package. If you have questions or have lost your return information, contact us at info@ziamore-online.com and we will assist you straight away.
Once we receive and inspect your returned item we will notify you of the outcome. Approved refunds are processed back to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.
Payments
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, and Union Pay.
Prices are displayed in your local currency: USD for the United States, GBP for the United Kingdom, AUD for Australia, and CAD for Canada. The amount charged will be in the currency shown at checkout.
Contact
Ravoro Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong
Company number: 75901796
Email: info@ziamore-online.com
Customer service: Monday to Friday, 9:00 am to 5:00 pm (CET, Brussels)
Registered office
Ravoro Limited
Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong Company number: 75901796
Your enquiry is handled personally by our team.
FREE DELIVERY
Carefully shipped with tracking, from our atelier to your door.
30-DAY EASY RETURNS
Try your pieces at home and return or exchange within 30 days.
PERSONAL CONCIERGE SUPPORT
A dedicated client advisor assists you with sizing, styling and care.
SECURE & PRIVATE PAYMENTS
Encrypted checkout with trusted global payment partners.